Hire an offshore freight coordinator for your Australian logistics business
An offshore freight coordinator handles the recurring dispatch, tracking, and documentation work behind every shipment — booking carriers, raising PODs, managing customs paperwork, and keeping customers informed. Through Lite-Force, they're employed properly via an EOR structure with payroll, compliance, and HR support included. Most hires are live within 2–4 weeks.
Day in the life
A day in the life of an offshore freight coordinator.
Typical responsibilities:
- Carrier booking and dispatch — interstate, intrastate, and international shipments
- Shipment tracking and visibility — keeping internal teams and customers updated on ETAs
- POD management — chasing and filing proof of delivery, resolving exceptions
- Customs and freight documentation — bills of lading, commercial invoices, packing lists, certificates of origin
- Customer service — handling shipment enquiries, delay notifications, and exception management
- Carrier invoice reconciliation — matching invoices to bookings, querying discrepancies
- Freight rate quotes — sourcing carrier rates for ad-hoc lanes and one-off shipments
- Operational reporting — daily dispatch reports, on-time performance, exception summaries
Why offshore
Why freight coordination works well offshore.
The work is system-driven and procedural.
Bookings, tracking updates, and POD chasing follow defined workflows. Once your offshore coordinator knows your carrier mix and software, they handle the daily operational work consistently.
Freight tech is fully cloud-based.
CartonCloud, Cario, MachShip, Detrack, ShipStation, Project44 — all browser-based platforms. Your offshore coordinator works in the same TMS and tracking platforms as your local team.
Timezone overlap covers live operations.
Philippines hours align with Australian shipping hours. Bookings, tracking enquiries, and customer updates happen in real time — not waiting for an overnight cycle.
Scales operational capacity without local cost.
Freight businesses run thin margins; adding a local coordinator is a significant cost. Offshore coordination lets you scale dispatch capacity in line with volume without the equivalent local salary burden.
Cost comparison
What does a freight coordinator cost — local vs offshore?
Indicative comparison based on typical Australian salary ranges for this role.
Local Australian hire
Lite-Force offshore
Indicative comparison based on typical Australian salary ranges for freight and logistics coordinator roles (sources: SEEK, Glassdoor, LogiHire 2026). Actual costs vary by specialism (domestic vs. freight forwarding) and carrier complexity. Lite-Force pricing confirmed on a per-role basis during your discovery call.
What's included
What you get with a Lite-Force freight coordinator.
Included in the service
- Full sourcing, screening, and shortlisting
- EOR employment contract structured for local compliance
- Monthly payroll and statutory contributions
- Leave tracking and management
- HR support and regular check-ins
- Replacement commitment within initial period
Typical candidate profile
- 3–7 years freight, logistics, or supply chain operations experience
- Strong English (written and verbal — daily carrier and customer comms)
- Familiar with TMS platforms (CartonCloud, Cario, MachShip, ShipStation, or carrier portals)
- Understands Australian freight market — carriers, lanes, customs basics for international
- Filipino or Southeast Asian — timezone-aligned with Australia
Getting started
Three steps to your offshore freight coordinator.
Book a discovery call
Tell us about your shipment volume, carrier mix, software stack, and current operational pressure points.
We source and shortlist
You review candidates with relevant logistics and platform experience, interview your favourites.
They start
Employment, payroll, and onboarding handled. You manage the work.
FAQ
Frequently asked questions.
Do they know the Australian freight market?
Many experienced Filipino logistics coordinators have worked for Australian freight forwarders, 3PLs, and importers. They know Toll, StarTrack, TNT, Aramex, and the major Australian carriers. We screen for AU-specific lane and carrier experience.
What TMS platforms are they trained on?
Common: CartonCloud, Cario, MachShip, Detrack, ShipStation, Project44, FreightExchange, plus carrier-specific portals (Toll Connect, StarTrack Online). Specific platform requirements confirmed during scoping.
Can they handle customs and international freight?
Depends on the role. Pure domestic coordinators focus on intra-Australia work; for international, screen specifically for incoterms knowledge, customs documentation, and freight forwarding experience. We confirm scope during discovery.
Can they speak to carriers and customers directly?
Yes. Filipino logistics coordinators generally have strong English and clear phone manner — we assess this during screening. Most operate carrier hotlines and customer enquiry lines daily.
What if the hire doesn't work out?
Replacement commitment within the initial engagement period. If operational fit isn't right, we source again at no additional placement cost. Details confirmed in your service agreement.
Related roles