Hire an offshore broker support specialist for your Australian insurance brokerage
An offshore broker support specialist handles the recurring quote preparation, renewals admin, and client coordination work that keeps your brokerage running — freeing brokers for client-facing work. Through Lite-Force, they're employed properly via an EOR structure with payroll, compliance, and HR support included. Most hires are live within 2–4 weeks.
Day in the life
A day in the life of an offshore broker support specialist.
Typical responsibilities:
- Quote preparation — sourcing terms from insurers, presenting options in client-ready format
- Renewals admin — preparing renewal terms 60/30/14 days out, chasing decisions
- New business submissions — preparing submissions and lodging with insurers
- Endorsements and mid-term changes — processing requests through broker platforms
- Client correspondence — invoices, certificates, schedules, routine queries
- Claims notification support — first response and handover to insurer claims team
- Compliance admin — keeping client files audit-ready for RG146/General Insurance Code
- Broker support — diary, follow-up tasks, account-level admin
Why offshore
Why broker support works well offshore.
Broker admin is platform and process-driven.
Quote sourcing, renewals, and policy admin run through insurer portals and broker platforms. Once your offshore specialist knows your insurer panel and client base, they execute the same workflows daily.
Broker tech is fully cloud-based.
Ebix, Sunrise, Insight, JAVLN, Officetech, plus insurer portals — all browser-based. Your offshore specialist works in the same systems as your in-office brokers.
Timezone overlap supports the renewal cycle.
Philippines hours align with Australian business hours. Renewals get processed during the day; client and insurer comms happen in real time.
Lets brokers focus on advising.
Brokers should be advising clients and writing new business, not chasing certificates and processing endorsements. Offshore support shifts the balance — at significantly lower cost than a local assistant.
Cost comparison
What does a broker support specialist cost — local vs offshore?
Indicative comparison based on typical Australian salary ranges for this role.
Local Australian hire
Lite-Force offshore
Indicative comparison based on typical Australian salary ranges for mid-senior broker assistant roles (sources: SEEK Broker Assistant Sydney, SalaryExpert, Jora). Senior end reflects client-facing brokers with renewals book responsibilities. Lite-Force pricing confirmed on a per-role basis during your discovery call.
What's included
What you get with a Lite-Force broker support specialist.
Included in the service
- Full sourcing, screening, and shortlisting
- EOR employment contract structured for local compliance
- Monthly payroll and statutory contributions
- Leave tracking and management
- HR support and regular check-ins
- Replacement commitment within initial period
Typical candidate profile
- 3–7 years insurance brokerage or general insurance support experience
- Strong English (written and verbal — daily client and insurer comms)
- Familiar with broker platforms (Ebix, Sunrise, Insight, JAVLN) and insurer portals
- Understands general insurance products, broker workflow, and Australian market basics
- Filipino or Southeast Asian — timezone-aligned with Australia
Getting started
Three steps to your offshore broker assistant.
Book a discovery call
Tell us about your client mix, insurer panel, broker platform, and current admin pressure points.
We source and shortlist
You review candidates with relevant brokerage experience, interview your favourites.
They start
Employment, payroll, and onboarding handled. You manage the work.
FAQ
Frequently asked questions.
Do they understand Australian general insurance?
Most experienced offshore broker assistants have worked for Australian brokers — they understand standard products, broker workflow, and RG146/General Insurance Code basics. We screen for AU-specific exposure during sourcing.
What broker platforms are they trained on?
Common: Ebix Sunrise, Insight, JAVLN, Officetech, plus major insurer portals (CGU, IAG, QBE, Zurich, Allianz). Specific platform requirements confirmed during scoping.
Can they give insurance advice?
No — and they don't need to. Insurance advice in Australia requires AFSL coverage and RG146 qualifications, both of which remain with your authorised representatives. Offshore support handles admin, not advice.
Can they speak directly to clients?
Yes for routine matters — quote follow-ups, certificate requests, renewal reminders, claim notifications. For advice conversations, those remain with your licensed brokers.
What if the hire doesn't work out?
Replacement commitment within the initial engagement period. If technical knowledge or fit isn't right, we source again at no additional placement cost. Details confirmed in your service agreement.
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